AGB

Privacy
The protection of your personal data is particularly important to us. If you contact us by e-mail, the data you provide will be stored with us for six months for the purpose of processing the request and in the event of follow-up questions. We do not pass on this data without your consent.

Cookies
Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do no harm. We use cookies to make our offer user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If cookies are deactivated, the functionality of our website may be restricted.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. („Google“). Google Analytics uses so-called „cookies“, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google’s behalf. Under no circumstances will Google associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you can if applicable not use all functions of this website in full. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Content of the online offer
The author assumes no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are excluded in principle, unless the author can be proven to have acted with intent or gross negligence fault exists. All offers are non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to temporarily or permanently discontinue publication.

Scope, service content
Each guest is responsible for the condition and maintenance of any equipment they have brought with them, as well as for their own state of health. In order to assess the suitability of the individual guest for the planned tour, they undertake to provide truthful information to the guide.

Due to the legal obligation, the guide has to make sure before starting a tour that the guests are adequately equipped and that they meet the requirements. The guide reserves the right to refuse to guide anyone who is inadequately equipped or who does not appear to be up to the difficulties of the planned activity. In this case there is no right to a refund of the fee. Despite the best tour planning and guidance, no unrestricted guarantee of success for reaching the planned program goals or summit can be given. Decisions regarding the choice between several route variants, the continuation and termination of the tour, the inclusion of breaks and their length, the decision regarding the taking and use of equipment (especially ropes, crampons, crampons, ice axes, etc.) are incumbent only the guide.

No compensation claims can be asserted for safety reasons (such as falling rocks and ice, avalanches, falls, weather changes, etc.) or through the fault of the participant. Damage resulting from loss or repair costs of damage to the rental equipment that goes beyond normal wear and tear must be compensated by the participant.

Due to the special responsibility for the correct execution of the tour, the guests undertake to submit to the instructions of the guide, which he gives in his function as responsible and competent leader of the tour. If these are ignored by the guests, the guide cannot be held responsible for any resulting consequences.

Compensation

In the event of a culpable violation of an obligation arising from the contractual relationship, the guide is responsible to the guests for compensation for the resulting damage within the framework of the legally required liability insurance for personal injury, property damage and financial loss, provided all other legal requirements are met.

The guide is not liable in case of slight negligence. Compensation claims based on lost holiday enjoyment are also excluded. Any compensation for damages is limited to the amount of the liability insurance sum existing at that time. Apart from the legal liability facts, the guests take part in the mountain tours at their own risk. A considerable degree of prudence is therefore required of every guest. The guide cannot assume any responsibility for accidents, damage or other irregularities that result from the realization of alpine dangers (e.g. risk of falling, altitude sickness, cold damage, risk of avalanches, falling into a crevasse, falling rocks). This is expressly accepted by the guest upon registration.

Conclusion of contract
The contract between the guest and the guide is concluded when there is agreement on the essential parts of the contract (goal/purpose of the company, fee, time and number of people to be guided, etc.). The booking can be made in writing or verbally. Telephone bookings are legally binding. If several participants register at the same time, the person who registers is responsible for paying the invoice amount. Acting on one’s own behalf is assumed. The guide reserves the right to change, restrict or expand the training and tour program at any time due to unforeseeable circumstances. Due to the dependence on weather conditions or other unforeseeable circumstances, the originally planned route of the tour cannot always be guaranteed.

Insurances
The guide has the legally required liability insurance. Any private insurance (e.g. accident insurance) in connection with the planned tours must be taken out by the guests themselves. In this context, it is pointed out that helicopter or mountain rescue operations can incur very high costs, which are usually not covered by the responsible social security institutions and must therefore be paid by the guest concerned. It is therefore expressly recommended to take out rescue cost insurance.

Cancellation of the booking
The guest has the right to withdraw from the contract in writing at any time. If you cancel up to 40 days before the start of the program at the latest, there are no costs. If you cancel at a later date, the following costs will be incurred:
– up to 30 days 50 euros processing fee
– 29th to 19th day before the start of the tour 25%
– 18th to 7th day before the start of the tour 50%
– up to 2 days before the start of the tour 75%
– 100% of the respective fee from 24 hours before the start.
If a guest who originally booked a tour with a group connection cancels, the difference due to the reduction in group size will be retained as cancellation costs (regardless of the time of cancellation!). If his whole group cancels, the above cancellation fees apply!
In addition, any cancellation costs of hotels or huts etc. are to be borne by the participant. It is recommended to take out cancellation insurance.
Appointment changes apply as well as cancellation and new registration.